Terms of Service

Problos provides services including custom software engineering, web development, desktop applications, AI and model integration, process automation, e-commerce systems, technical consulting, and related services.

The specific scope, technical requirements, milestones, deliverables, timelines, and fees will be defined where applicable in an individual proposal, Statement of Work, or services agreement.

Information presented on this website is generally provided for informational purposes and does not constitute a binding offer to enter into a contract unless expressly stated otherwise.

A binding engagement is formed when Problos and the client expressly agree to the applicable project terms, for example by signing a proposal, Statement of Work, or services agreement.

Fees, payment schedules, currency, taxes, and other applicable charges will be specified in the applicable proposal or agreement.

Where a project is billed according to milestones, delivery of certain deliverables or commencement of subsequent development phases may be subject to payment of the applicable milestone amount.

The client is responsible for taxes, duties, payment charges, or other costs that are allocated to the client under applicable law or the applicable agreement.

Rights in deliverables specifically developed for a client will be governed by the applicable agreement or Statement of Work. Where that agreement provides for an assignment or license of rights, such rights may be conditional upon full payment of the applicable fees.

Pre-existing software, libraries, frameworks, tools, templates, methods, know-how, and other materials owned by Problos or third parties generally remain with their respective rights holders unless expressly agreed otherwise.

Open-source software and third-party components remain subject to their respective license terms.

Each party will treat the other party's confidential business, technical, financial, and other non-public information as confidential and use it only for the agreed business purposes.

These obligations do not apply to information that is already public, becomes public without breach of a confidentiality obligation, is lawfully received from a third party, or must be disclosed by law or lawful authority.

Additional NDA or confidentiality agreements may be executed for projects involving particularly sensitive information.

Projects may use external services such as cloud infrastructure, hosting, payment providers, APIs, AI models, analytics tools, databases, or communication services. These services may be subject to their own terms, availability, privacy policies, and licensing requirements.

Problos is not responsible for changes, outages, restrictions, or policy changes imposed by an independent third-party provider to the extent they are outside Problos' reasonable control.

AI-enabled systems may produce outputs that are inaccurate, incomplete, or unpredictable due to the nature of machine-learning systems. AI outputs should be appropriately reviewed before being used for legally, financially, operationally, or safety-critical decisions.

The client should review deliverables within a reasonable period and notify Problos of material deviations from the agreed requirements.

Changes to project scope, additional features, new integrations, or material technical changes may require adjustments to the project schedule and fees.

Project changes should, where practical, be documented in writing and confirmed by both parties.

Problos will use reasonable efforts to provide the agreed services in accordance with the applicable requirements. Where an agreement provides specific warranty, support, or defect-remediation obligations, those obligations will be governed by that agreement.

Issues caused by client modifications, unsupported environments, third-party services, misuse, or circumstances outside the agreed scope may fall outside applicable warranty or support obligations.

To the extent permitted by applicable law, additional express or implied warranties are excluded unless expressly agreed in writing.

To the extent permitted by applicable law, Problos' liability will be limited in accordance with the applicable agreement and mandatory law. Specific projects may contain separate liability provisions, including agreed limitations or exclusions where legally permitted.

Nothing in these terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable mandatory law.

Termination of a specific project will generally be governed by the applicable agreement or Statement of Work.

Upon termination, fees properly accrued and payable up to the effective date of termination generally remain due, subject to the applicable agreement and mandatory legal rights.

Provisions concerning confidentiality, intellectual property, payment obligations, liability, and other provisions that by their nature should survive termination will continue to apply to the extent permitted by law.