Controller & Scope
Problos Studio Inc. ("Problos", "we", "us") is responsible for the processing of personal information in connection with this website and the services we provide to the extent that Problos determines the purposes and means of that processing.
This policy applies to website visitors, people who contact us, prospective clients, clients, and other individuals whose personal information is provided to us in connection with our business activities.
Information We May Collect
Contact & Business Information
This may include your name, email address, telephone number, company, role, project requirements, messages, and other information that you voluntarily provide to us.
Technical Information
When you visit our website, technical information such as IP address, browser type, operating system, device information, requested pages, timestamps, and similar log information may be processed where necessary for hosting, security, or infrastructure purposes.
Project Information You Provide
If you provide information, files, credentials, business records, or other content to us as part of a project, we process that information in accordance with the applicable business relationship and the purposes agreed for that engagement.
How We Use Information
We may use personal information for purposes including:
- —Responding to inquiries and communicating with you.
- —Preparing, delivering, and managing projects and services.
- —Preparing proposals, contracts, invoices, and business records.
- —Operating, maintaining, securing, and improving our website and systems.
- —Detecting, investigating, and preventing misuse, fraud, security incidents, or unauthorized access.
- —Complying with applicable legal, regulatory, or governmental requirements.
Legal Bases for Processing
Depending on the processing activity and applicable law, processing may be based on your consent, the performance of a contract or steps taken before entering into a contract, our legitimate business interests, or a legal obligation. The applicable legal basis depends on the circumstances of the particular processing activity.
AI Systems & Third-Party Providers
Where a project requires the use of external AI, cloud, analytics, payment, hosting, or communications services, information necessary for the relevant processing may be shared with those service providers.
We seek to select service providers with appropriate security, privacy, and contractual safeguards. Specific requirements concerning data processing, confidentiality, retention, or deletion may also be governed by a contract, data processing agreement, or other written agreement.
We do not make blanket guarantees about a third party's data retention or model-training practices unless those practices are expressly supported by the provider's current terms and our agreement with you.
Disclosure of Information
We do not sell personal information. We may disclose information where reasonably necessary:
- —to service providers that support our systems or services;
- —to professional advisers where necessary for legal, tax, accounting, or business purposes;
- —where required by law, governmental request, or to establish, exercise, or defend legal claims;
- —in connection with an actual or contemplated restructuring, merger, financing, acquisition, or sale of assets.
International Data Transfers
Because Problos and its service providers may operate internationally, personal information may be transferred to or processed in countries outside your country of residence. Where applicable law requires specific safeguards for such transfers, we seek to use appropriate contractual or other legally recognized safeguards.
Information Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based service can guarantee absolute security. You should avoid sending passwords, credentials, or other highly sensitive information through unsecured communication channels.
Data Retention
We retain personal information only for as long as reasonably necessary for the relevant business, contractual, security, or legal purposes. The specific retention period depends on the type of information, the purpose of processing, the nature of the business relationship, and applicable legal requirements.
Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information. These may include rights to access, correct, delete, restrict, object to processing, receive a copy of certain information, or withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal exceptions. We may need additional information to verify your identity and process your request securely.
If you would like to exercise an applicable privacy right, please contact us using the privacy contact details below.
Cookies & Similar Technologies
Our website may use strictly necessary cookies or similar technologies required for security, navigation, functionality, or the delivery of particular services. If we introduce non-essential analytics, marketing, or tracking technologies in the future, additional notices, controls, or consent mechanisms may be provided where required by applicable law.
Children's Privacy
Our website and services are generally intended for businesses and adult users. We do not knowingly seek to collect personal information from children except where permitted or required by applicable law. If you believe that personal information relating to a child has been provided to us without an appropriate basis, please contact us.
Third-Party Links
Our website may contain links to third-party websites, platforms, or services. The privacy practices of those third parties are governed by their own policies and terms. We recommend reviewing their privacy notices before submitting personal information through those services.
Changes to This Policy
We may update this Privacy & Data Protection Policy from time to time, including to reflect changes to our services, technical practices, or legal requirements. The current version will be published on this page, and the effective date will be shown at the beginning of the policy.
Privacy Contact
For privacy questions, requests concerning your applicable rights, or questions about this policy, please contact us at: